Agents

Synopsis

Response event in a series to the Agents AMI action containing information about a defined agent.

Description

The channel snapshot is present if the Status value is AGENT_IDLE or AGENT_ONCALL.

Syntax

Event: Agents
Agent: <value>
Name: <value>
Status: <value>
TalkingToChan: <value>
CallStarted: <value>
LoggedInTime: <value>
Channel: <value>
ChannelState: <value>
ChannelStateDesc: <value>
CallerIDNum: <value>
CallerIDName: <value>
ConnectedLineNum: <value>
ConnectedLineName: <value>
AccountCode: <value>
Context: <value>
Exten: <value>
Priority: <value>
Uniqueid: <value>
ActionID: <value>

Arguments

Agent - Agent ID of the agent.
Name - User friendly name of the agent.
Status - Current status of the agent.
The valid values are:
- AGENT_LOGGEDOFF
- AGENT_IDLE
- AGENT_ONCALL
TalkingToChan - BRIDGEPEER value on agent channel.
Present if Status value is AGENT_ONCALL.
CallStarted - Epoche time when the agent started talking with the caller.
Present if Status value is AGENT_ONCALL.
LoggedInTime - Epoche time when the agent logged in.
Present if Status value is AGENT_IDLE or AGENT_ONCALL.
Channel
ChannelState - A numeric code for the channel's current state, related to ChannelStateDesc
ChannelStateDesc
- Down
- Rsrvd
- OffHook
- Dialing
- Ring
- Ringing
- Up
- Busy
- Dialing Offhook
- Pre-ring
- Unknown
CallerIDNum
CallerIDName
ConnectedLineNum
ConnectedLineName
AccountCode
Context
Exten
Priority
Uniqueid
ActionID - ActionID for this transaction. Will be returned.

Class

AGENT

Import Version

This documentation was imported from Asterisk Version SVN-branch-13-r420538

Asterisk Project : Asterisk 13 ManagerEvent_Agents