Agent pool applications
This configuration documentation is for functionality provided by app_agent_pool.
Overview
agents.conf
global
Unused, but reserved.
agent-id
Configure an agent for the pool.
Configuration Option Reference
Option Name |
Type |
Default Value |
Regular Expression |
Description |
|---|---|---|---|---|
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Enable to require the agent to acknowledge a call. |
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DTMF key sequence the agent uses to acknowledge a call. |
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Time the agent has to acknowledge a call before being logged off. |
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Minimum time the agent has between calls. |
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Music on hold class the agent listens to between calls. |
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Enable to automatically record calls the agent takes. |
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Sound file played to alert the agent when a call is present. |
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A friendly name for the agent used in log messages. |
Configuration Option Descriptions
ackcall
Enable to require the agent to give a DTMF acknowledgement when the agent receives a call.
acceptdtmf
autologoff
Set how many seconds a call for the agent has to wait for the agent to acknowledge the call before the agent is automatically logged off. If set to zero then the call will wait forever for the agent to acknowledge.
wrapuptime
Set the minimum amount of time in milliseconds after disconnecting a call before the agent can receive a new call.
musiconhold
recordagentcalls
Enable recording calls the agent takes automatically by invoking the automixmon DTMF feature when the agent connects to a caller. See features.conf.sample for information about the automixmon feature.
custom_beep
fullname
Import Version
This documentation was imported from Asterisk Version SVN-branch-13-r420538