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- ;
- ; Agent pool configuration
- ;
- [general]
- ; The general section of this config is not currently used, but reserved
- ; for future use.
- ;[agent-id]
- ; Define ackcall to require the agent to give a DTMF acknowledgement
- ; when the agent receives a call.
- ; The channel variable AGENTACKCALL overrides on agent login.
- ; Default is "no".
- ;ackcall=no
- ;
- ; Set what DTMF key sequence the agent should use to acknowledge a call.
- ; The channel variable AGENTACCEPTDTMF overrides on agent login.
- ; This option is ignored unless ackcall is enabled.
- ; Default is "#".
- ;acceptdtmf=##
- ;
- ; Set how many seconds a call for the agent has to wait for the agent to
- ; acknowledge the call before the agent is automatically logged off. If
- ; set to zero then the call will wait forever for the agent to acknowledge.
- ; The channel variable AGENTAUTOLOGOFF overrides on agent login.
- ; This option is ignored unless ackcall is enabled.
- ; Default is 0.
- ;autologoff=15
- ;
- ; Set the minimum amount of time after disconnecting a call before
- ; the agent can receive a new call in milliseconds.
- ; The channel variable AGENTWRAPUPTIME overrides on agent login.
- ; Default is 0.
- ;wrapuptime=5000
- ;
- ; Set the musiconhold class for the agent.
- ; Default is "default".
- ;musiconhold=default
- ;
- ; Enable recording calls the agent takes automatically by invoking the
- ; DTMF automixmon feature when the agent connects to a caller.
- ; See features.conf.sample for information about the automixmon feature.
- ; Default is "no".
- ;recordagentcalls=yes
- ;
- ; The sound file played to alert the agent when a call is present.
- ; Default is "beep".
- ;custom_beep=beep
- ;
- ; A friendly name for the agent used in log messages.
- ; Default is "".
- ;fullname=Mark Spencer
- ;
- ; --------------------------------------------------
- ;
- ; This section contains example agent definitions:
- ;
- ; Define a template called my-agents:
- ;[my-agents](!)
- ;autologoff=15
- ;ackcall=yes
- ;acceptdtmf=##
- ;
- ; Define agent 1001 using the my-agents template:
- ;[1001](my-agents)
- ;fullname=Mark Spencer
- ;
- ; Define agent 1002 using the my-agents template:
- ;[1002](my-agents)
- ;fullname=Will Meadows
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