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- ;
- ; Agent configuration
- ;
- [general]
- ;
- ; Define whether callbacklogins should be stored in astdb for
- ; persistence. Persistent logins will be reloaded after
- ; Asterisk restarts.
- ;
- ;persistentagents=yes
- ; Enable or disable a single extension from logging in as multiple agents.
- ; The default value is "yes".
- ;multiplelogin=yes
- [agents]
- ;
- ; Define maxlogintries to allow agent to try max logins before
- ; failed.
- ; default to 3
- ;
- ;maxlogintries=5
- ;
- ;
- ; Define autologoff times if appropriate. This is how long
- ; the phone has to ring with no answer before the agent is
- ; automatically logged off (in seconds)
- ;
- ;autologoff=15
- ;
- ; Define autologoffunavail to have agents automatically logged
- ; out when the extension that they are at returns a CHANUNAVAIL
- ; status when a call is attempted to be sent there.
- ; Default is "no".
- ;
- ;autologoffunavail=yes
- ;
- ; Define ackcall to require an acknowledgement by '#' when
- ; an agent logs in using agentcallbacklogin. Default is "no".
- ;
- ;ackcall=no
- ;
- ; Define endcall to allow an agent to hangup a call by '*'.
- ; Default is "yes". Set this to "no" to ignore '*'.
- ;
- ;endcall=yes
- ;
- ; Define wrapuptime. This is the minimum amount of time when
- ; after disconnecting before the caller can receive a new call
- ; note this is in milliseconds.
- ;
- ;wrapuptime=5000
- ;
- ; Define the default musiconhold for agents
- ; musiconhold => music_class
- ;
- ;musiconhold => default
- ;
- ; Define the default good bye sound file for agents
- ; default to vm-goodbye
- ;
- ;agentgoodbye => goodbye_file
- ;
- ; Define updatecdr. This is whether or not to change the source
- ; channel in the CDR record for this call to agent/agent_id so
- ; that we know which agent generates the call
- ;
- ;updatecdr=no
- ;
- ; Group memberships for agents (may change in mid-file)
- ;
- ;group=3
- ;group=1,2
- ;group=
- ;
- ; --------------------------------------------------
- ; This section is devoted to recording agent's calls
- ; The keywords are global to the chan_agent channel driver
- ;
- ; Enable recording calls addressed to agents. It's turned off by default.
- ;recordagentcalls=yes
- ;
- ; The format to be used to record the calls: wav, gsm, wav49.
- ; By default its "wav".
- ;recordformat=gsm
- ;
- ; The text to be added to the name of the recording. Allows forming a url link.
- ;urlprefix=http://localhost/calls/
- ;
- ; The optional directory to save the conversations in. The default is
- ; /var/spool/asterisk/monitor
- ;savecallsin=/var/calls
- ;
- ; An optional custom beep sound file to play to always-connected agents.
- ;custom_beep=beep
- ;
- ; --------------------------------------------------
- ;
- ; This section contains the agent definitions, in the form:
- ;
- ; agent => agentid,agentpassword,name
- ;
- ;agent => 1001,4321,Mark Spencer
- ;agent => 1002,4321,Will Meadows
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